Refund policy

We accept return requests within 14 days after delivery.

To qualify for a return, the item must be returned in the same condition in which it was received, without additional play, wear, alteration, damage, or modification. All included headcovers, accessories, tags, and original packaging must also be returned. Proof of purchase is required.

To request a return, email shopsecondshotgolf@gmail.com before sending the item. If approved, we will provide return instructions and the appropriate return address. Items sent without prior authorization will not be accepted. 

Buyer-remorse returns, including purchases involving fit, feel, appearance, or a change of mind, are subject to return shipping costs paid by the customer. Original shipping charges are nonrefundable.

Damaged, incorrect, or materially misrepresented items

Inspect your order promptly after delivery. If an item arrives damaged, incorrect, or materially different from its listing, contact us immediately with photographs of the item and packaging. If the issue is confirmed, Second Shot Golf Co. will provide an appropriate resolution and cover reasonable return shipping when a return is required.

Non-returnable items

Items that have been played, altered, repaired, reshafted, regripped, cut, extended, bent, customized, or otherwise changed after delivery cannot be returned. Gift cards and items specifically marked “final sale” are also non-returnable.

Exchanges

We do not offer direct exchanges. Once an approved return is completed, a different available item may be purchased separately.

Refunds

We will inspect approved returns after receipt. If accepted, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional processing time. If more than 15 business days have passed since approval, contact shopsecondshotgolf@gmail.com.